Privacy Policy
 

Innovactive Solutions, Inc. (“Innovactive Solutions,” “Innovactive,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
 

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, contact us, request a consultation or quote, communicate with our team, or otherwise interact with Innovactive Solutions.
 

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
 

1. Who We Are
 

Innovactive Solutions, Inc. provides technology, security, telecommunications, networking, infrastructure, and related professional solutions and services to businesses and organizations.

Our contact information is:

Innovactive Solutions, Inc.
1101 Brickell Ave., South Tower #8
Miami, FL 33131
United States

Phone: +1 (305) 985-3750

For privacy-related questions or requests, you may contact us through the contact methods provided on our website.
 

2. Information We Collect
 

The information we collect depends on how you interact with our website and our business.
 

Information You Provide Directly
 

When you contact us, submit an inquiry, request information, request a consultation or quote, or otherwise communicate with us, we may collect information such as:

• Full name

• Email address

• Telephone number

• Company or organization name

• Job title or professional information

• Project location

• Services you are interested in

• Information about your project or business needs

• Subject and content of your inquiry

• Communications between you and Innovactive Solutions

• Any other information you voluntarily provide
   

Please do not submit sensitive personal information through our general website contact forms unless it is specifically requested and necessary for us to provide a service.
 

Information Collected Automatically
 

When you visit our website, certain information may be collected automatically by our website platform, hosting providers, analytics providers, security services, or similar technologies.
 

This information may include:

• Internet Protocol (IP) address

• Browser type and version

• Device type

• Operating system

• Approximate geographic location derived from an IP address

• Referring website or source

• Pages viewed

• Links clicked

• Date and time of visits

• Time spent on pages

• Website navigation and interaction information

• Device identifiers

• Cookie identifiers

• Technical diagnostic information
   

We may use this information to operate our website, understand how visitors use it, improve performance, identify technical problems, maintain security, and improve our services.
 

3. Cookies and Similar Technologies
 

Our website may use cookies, pixels, tags, scripts, local storage, analytics technologies, and similar tools.

Cookies are small files or pieces of information stored on or associated with your browser or device.
 

We may use these technologies for purposes such as:
 

Essential Functions
To operate the website, maintain security, remember preferences, and provide basic website functionality.

Analytics and Performance
To understand how visitors interact with our website, which pages are visited, how visitors arrive at the website, and how we can improve the website.

Functionality
To remember certain choices or provide enhanced website features.

Marketing and Advertising
If implemented, certain technologies may help measure advertising campaigns, understand referrals, or provide advertising based on website interactions.

The specific cookies and technologies used may change as our website and technology providers change.

Depending on your browser, device, location, and the technologies implemented on our website, you may be able to control cookies through browser settings or a cookie-management tool made available through the website.

Disabling certain cookies may affect the functionality or performance of portions of the website.
 

4. How We Use Your Information
 

We may use information collected through our website and business interactions to:

• Respond to inquiries

• Provide requested information

• Prepare consultations, estimates, proposals, or quotes

• Evaluate prospective projects

• Communicate regarding our services

• Provide and support contracted services

• Manage customer and prospective customer relationships

• Schedule appointments or consultations

• Provide customer support

• Improve our website, services, and customer experience

• Understand website usage and performance

• Maintain website and information-system security

• Detect and prevent fraud, abuse, or unauthorized activity

• Maintain appropriate business and transaction records

• Protect our legal rights and property

• Comply with applicable laws, regulations, court orders, and legal obligations

• Establish, exercise, or defend legal claims

• Carry out internal administrative and operational functions

• Perform other activities reasonably necessary to operate our business
   

We may also use information for another purpose disclosed to you when the information is collected or with your consent when required.

5. How We Share Information

Innovactive Solutions does not disclose personal information indiscriminately.

We may disclose information when reasonably necessary for legitimate business purposes, including to the following categories of recipients:
 

Service Providers

We may work with third-party companies that help us operate our website and business, including providers of:

• Website hosting and website development

• Cloud infrastructure

• Email and communications

• Customer relationship management systems

• Analytics

• Cybersecurity

• Data storage

• IT support

• Scheduling

• Marketing technology

• Accounting and professional services
   

These providers may process information on our behalf as necessary to provide their services.

Business Partners and Subcontractors

When appropriate for a project or requested service, information may be shared with authorized subcontractors, manufacturers, distributors, technology vendors, consultants, installers, or other business partners involved in delivering or evaluating a solution.

We seek to limit such disclosure to information reasonably necessary for the relevant business purpose.

Professional Advisors

We may disclose information to attorneys, accountants, auditors, insurers, consultants, or other professional advisors when reasonably necessary.
 

Legal and Regulatory Requirements

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law or regulation

• Respond to a subpoena, court order, warrant, or other lawful request

• Cooperate with governmental or regulatory authorities

• Investigate suspected fraud or unlawful conduct

• Protect the security of our systems

• Protect the rights, safety, or property of Innovactive Solutions, our customers, employees, partners, or others

• Establish, exercise, or defend legal claims
   

Business Transactions

If Innovactive Solutions is involved in a merger, acquisition, financing, reorganization, sale of assets, change of control, bankruptcy, or similar corporate transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.
 

6. Sale of Personal Information
 

Innovactive Solutions does not intend to operate its website as a business for the purpose of selling visitors' personal information for monetary compensation.

However, certain privacy laws define “sale,” “sharing,” or similar terms more broadly than an ordinary monetary sale. Depending on the advertising, analytics, or website technologies used, some transfers to technology providers may potentially be treated differently under applicable privacy laws.

Where required by applicable law, Innovactive Solutions will provide appropriate notices and mechanisms for exercising applicable opt-out rights.
 

7. Data Security
 

We recognize the importance of protecting information entrusted to us.
 

We use reasonable administrative, technical, and organizational safeguards designed to protect information against risks such as:

• Unauthorized access

• Unauthorized disclosure

• Accidental loss

• Misuse

• Alteration

• Destruction
   

These safeguards may include access controls, authentication procedures, secure hosting technologies, software updates, security monitoring, and other measures appropriate to our operations. However, no website, electronic communication, network, database, or information-storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.
 

Users should also exercise care when transmitting sensitive information electronically.
 

8. Data Retention
 

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including to:

• Respond to inquiries

• Maintain customer relationships

• Provide services

• Maintain business and accounting records

• Resolve disputes

• Enforce agreements

• Protect against fraud or abuse

• Satisfy legal, regulatory, contractual, tax, insurance, and compliance requirements
   

Retention periods may vary depending on the nature of the information and the purpose for which it is maintained.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or otherwise dispose of it in accordance with our practices and applicable law.
 

9. Your Privacy Choices and Rights
 

Depending on where you reside and which privacy laws apply to Innovactive Solutions and the particular processing activity, you may have certain rights regarding your personal information.
 

These may include the right to:

• Request confirmation of whether we process your personal information

• Request access to certain personal information

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request a portable copy of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Opt out of certain targeted advertising, sales, sharing, or profiling activities where applicable

• Submit a complaint or appeal regarding certain privacy requests where required by law
   

These rights are not absolute and may be subject to exceptions, verification requirements, and applicability thresholds under relevant laws.
 

Exercising Your Rights

To submit a privacy-related request, please contact Innovactive Solutions through the contact information provided on our website.

Please clearly indicate that your communication concerns a Privacy Request and describe the request in sufficient detail for us to understand and process it.

We may need to verify your identity before processing certain requests.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require evidence that the agent is authorized to act for you and may separately verify your identity.

We will respond to valid requests in accordance with applicable law.

If applicable law provides a right to appeal a decision concerning a privacy request, you may contact us and identify the communication as a Privacy Request Appeal, explaining the basis for your appeal.
 

10. Florida Residents
 

Innovactive Solutions is located in Florida.

The Florida Digital Bill of Rights provides certain rights to Florida consumers when interacting with businesses that meet the law's applicable definitions and thresholds.

Where the Florida Digital Bill of Rights applies to Innovactive Solutions and a particular consumer or processing activity, eligible Florida consumers may have rights concerning access, correction, deletion, portability, targeted advertising, sale of personal data, certain profiling, sensitive data, and certain recognition technologies.

Nothing in this Privacy Policy is intended to provide rights beyond those required by applicable law.
 

11. Marketing Communications
 

If you voluntarily provide contact information, we may use it to respond to your inquiry and communicate with you about services that may be relevant to your request or existing business relationship, as permitted by applicable law.

If you receive marketing emails from us, you may unsubscribe using the instructions contained in those communications where applicable.

Even if you opt out of marketing communications, we may continue sending non-promotional communications relating to existing projects, transactions, account matters, security issues, legal notices, or other necessary business communications.
 

12. Third-Party Websites and Services
 

Our website may contain links to websites, platforms, manufacturers, vendors, social networks, or other services operated by third parties.
 

Innovactive Solutions does not control the privacy practices of independent third parties.

If you follow a link to another website or interact with a third-party service, the collection and use of your information may be governed by that third party's privacy policy and terms.

We encourage you to review the privacy policies of third-party websites before providing personal information.
 

13. Social Media
 

Innovactive Solutions may maintain profiles or interact with users through social media platforms.

If you communicate with us through a social media service, the platform may collect and process information according to its own privacy policy.

Information you make publicly available through social media may also be visible to Innovactive Solutions and other users.
 

14. Children's Privacy
 

Our website and services are intended for businesses and adults and are not directed toward children under 13 years of age.

We do not knowingly seek to collect personal information online from children under 13.

If we become aware that personal information from a child has been collected in circumstances requiring parental consent and such consent was not obtained, we will take reasonable steps to delete the information as required by applicable law.

If you believe a child has provided personal information to us improperly, please contact us.
 

15. Sensitive Personal Information
 

Our general website is not intended for the submission of highly sensitive personal information such as Social Security numbers, financial account credentials, medical records, biometric identifiers, government-issued identification numbers, or passwords.

Please do not provide such information through a general contact form or ordinary email unless Innovactive Solutions has specifically requested the information and provided an appropriate method for transmitting it.
 

16. Do Not Track and Browser Privacy Signals
 

Some browsers and devices allow users to send privacy preference signals, including “Do Not Track” or other opt-out preference signals.

Because technologies and legal requirements concerning these signals continue to evolve, our response to such signals may depend on the website technology being used and applicable law.

Where we are legally required to recognize a qualifying browser-based opt-out preference signal, we will endeavor to do so in accordance with applicable requirements.
 

17. International Visitors
 

Innovactive Solutions is based in the United States.

If you access our website from outside the United States, information you submit may be processed or stored in the United States or other jurisdictions where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws in your country.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
 

18. Business-to-Business Information
 

Because Innovactive Solutions primarily provides services to businesses and organizations, much of the information we process may relate to employees, representatives, contractors, or other individuals acting in a professional or commercial capacity.

We may use business contact information to communicate about projects, proposals, products, services, partnerships, purchasing, support, and other legitimate business matters.
 

19. Information About Security and Technology Projects
 

Because Innovactive Solutions provides security, surveillance, access control, networking, telecommunications, infrastructure, and related services, customers may provide us with technical or operational information necessary to evaluate, install, maintain, or support their systems.
 

Depending on a project, this may include information regarding facilities, networks, equipment, system configurations, authorized contacts, or project requirements.
 

We treat such information according to applicable contractual obligations, security practices, and legal requirements.

This Privacy Policy primarily addresses personal information and does not replace confidentiality, nondisclosure, security, or data-processing obligations established under a separate customer agreement.
 

20. Aggregated and De-Identified Information
 

We may create aggregated, statistical, or de-identified information from information collected through our operations.

Where information has been appropriately de-identified or aggregated so that it is no longer reasonably associated with an identifiable individual, we may use it for purposes such as analytics, business planning, security, service improvement, and operational analysis, subject to applicable law.
 

21. Changes to This Privacy Policy
 

We may update this Privacy Policy periodically to reflect:

• Changes to our website

• Changes to our services

• New technologies or service providers

• Changes to our information practices

• Changes in legal or regulatory requirements

• Changes to our business operations

When this Privacy Policy is updated, we will revise the Last Updated date at the top of this page.

If changes materially affect how we process personal information, we may provide additional notice where required by applicable law.

We encourage visitors to review this Privacy Policy periodically.
 

22. Contact Us
 

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Innovactive Solutions, Inc.
1101 Brickell Ave., South Tower #8
Miami, FL 33131
United States

Phone: +1 (305) 985-3750

You may also contact us through the Contact Us page on our website.

When contacting us regarding personal information or privacy rights, please include “Privacy Request” in the subject or beginning of your communication so that your request can be appropriately directed.

Innovactive Solutions, Inc.
Technology that protects, connects, and powers your business.